Here are free resources to help you with Raiser’s Edge. No login or questions must be answered first, but please consider joining Bill’s email newsletter list (form is below right). He promises practical, useful content in every newsletter for both fundraisers and database staff, including notices when new resources are added to this page.

2024 Presentations

Bill has presented at bbdevdays and an aasp webinar so far this year and will be presenting at bbcon and the aasp Summit.  See copies of the presentations as they become available here.

  • bbdevdays 2024 presentation: Just Because You Can, Does It Mean You Should? Evaluating When to Build a Customization and Proceeding Thoughtfully DOWNLOAD

Name Formats and Addressees & Salutations

Bill presented at both the Association of Advancement Services Professionals and Blackbaud conferences in September and October 2023 on name formats and addressees and salutations to address changing cultural norms and expectations for communications, reports, and lists.  Here are the resources he promised to share.

  • Slides from his aasp Summit conference presentation not specific to any database and with an emphasis on DEI DOWNLOAD
  • Slides from his bbcon presentation specific to Raiser’s Edge DOWNLOAD
    • A pre-recorded version of this presentation is available to watch on Bill’s YouTube channel.
  • Sample Policy and Procedure documentation for name formats DOWNLOAD

Raiser’s Edge NXT

  • Raiser’s Edge NXT – Moving to and Mastering the Next Generation of RE (bbcon presentation slides) DOWNLOAD
  • Raiser’s Edge NXT Pricing – To Delete or Not Delete Constituents DOWNLOAD
  • Raiser’s Edge NXT: What’s Called What? DOWNLOAD
  • Why Database Managers Should Use Blackbaud Raiser’s Edge NXT Web View (bbcon 2021 presentation slides) DOWNLOAD

Non-Technical Resources for Fundraisers and Fundraising Leadership

In addition to chapter 8 of Bill’s book about Raiser’s Edge:

  • Bill’s bbcon 2022 presentation on Mastering Fundraising in RE NXT: watch it on YouTube and get the slides with additional material not covered in the presentation DOWNLOAD
  • The interview of Bill on Your Path to Nonprofit Leadership podcast on the “Three Technology Traps All Nonprofit Leaders Must Avoid”
  • Reports from Raiser’s Edge for a New Head of Fundraising DOWNLOAD

Role of the Database Manager

In addition to chapter 8 of Bill’s book about Raiser’s Edge (pages 203-216):

  • Managing the “Manager” Part of Database Manager in the Fundraising Profession Today (bbcon 2019 presentation slides) DOWNLOAD
  • Why Database Managers Should Use Blackbaud Raiser’s Edge NXT Web View (bbcon 2021 presentation slides) DOWNLOAD

Raiser’s Edge Security

In addition to chapter 8 of Bill’s book about Raiser’s Edge (pages 208-210):

Bill presented a free webinar series in partnership with Blackbaud in March and April 2021 on Security in Raiser’s Edge. The recordings are no longer available, but the other resources from the series are below.

Resources from webinar 1, Creating a Culture of Security, on March 23, 2021, with Ashley Wyand from Blackbaud’s cybersecurity team:

  • Raiser’s Edge NXT: What’s Called What? DOWNLOAD
  • Adding and Inactivating Users in Raiser’s Edge NXT DOWNLOAD
  • Bill’s slides from the presentation DOWNLOAD

New resources from webinar 2, Understanding Security in Blackbaud Raiser’s Edge, on March 30, 2021:

  • Bill’s slides from the presentation DOWNLOAD
  • This presentation discussed a move then in progress from what it called “Not Azure” and “Blackbaud Hosting Services” (with database view login directly from to Blackbaud ID (with database view only available through the web view). In December 2021 that process was completed, so all access to the database view must be through using Blackbaud ID where multi-factor authentication must now be used. no longer functions.  The term “Blackbaud Hosting Services” is today being used more broadly to refer to all the Blackbaud environments where RE is hosted: Azure, Boston, Vancouver, etc. Otherwise, the content of this presentation is still accurate and applicable.

New resources from webinar 3, Deep Dive into Raiser’s Edge Security Options, on April 6, 2021:

Policy and Procedure Documentation

In addition to chapter 8 of Bill’s book about Raiser’s Edge (pages 211-215):

  • Blackbaud Conference presentation available on YouTube
  • Policy and Procedure Documentation (bbcon presentation slides) DOWNLOAD
  • Documentation Example 1 — Process for Generating Direct Mail Files DOWNLOAD
  • Documentation Example 2 — Annual Report Process DOWNLOAD
  • And see Chapter 8 and Appendix C of Bill’s book on Raiser’s Edge

Constituent Codes

In addition to chapter 2 of Bill’s book about Raiser’s Edge (pages 37-40):

  • Best Practices in the Use of Constituent Codes (Blackbaud K12 Conference 2019 presentation slides) DOWNLOAD
  • “Former” Constituent Codes? (post to fundsvcs) DOWNLOAD

Removal of Microsoft Applications from Blackbaud Hosting

In December 2021, Blackbaud announced they would be removing Microsoft applications like Word and Excel from the Blackbaud hosting environments on February 28, 2022. Bill has prepared his perspectives and recommendations on this change in a question-and-answer format to help with this transition. You can find that information here.

Also see the January 2022 newsletter on learnings from January on preparing for this change.

Other Topics (Gift Entry, Mailings, and Campaigns)

  • How Would You Enter THIS Gift? (slides from bbcon 2018 presentation about soft credits, DAFs, etc.) DOWNLOAD
  • Getting the Best Success with Mailings from RE (slides from bbcon presentation about Mail) DOWNLOAD
    • Also see chapter 4 of Bill’s book about Raiser’s Edge
  • Preparing Raiser’s Edge for a Capital Campaign – Gift Management DOWNLOAD

“It was clear to me you understand the system, could see what we are challenged with, and have a way of teaching that is extremely calm, clear and given in a manner in which it is absorbed. Lots of words to say JOB WELL DONE.”

Director of Development
Organization Serving Children in San Jose, CA

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